FAQ/Terms of Service

Buyer Agreement: 

By purchasing an item from our store, you acknowledge and agree that: 

• Any item you purchase is final and no refunds will be made.
• International orders may take up to 8 weeks to arrive at their destination after they have been shipped. Domestic orders can take a week or more.
• All purchases are for personal use only. Unauthorized sale, redistribution, or purchases made for commercial use are strictly prohibited.
• Digital zines will not be emailed to you until the time that physical products ship. 
• You attest that you are the minimum age requirement to play and view Deltarune's content.
• If from the European Union or United Kingdom, you will be paying your own VAT upon your items arriving.

 

Return/Refund Policy:

• All orders are final. 
• We will run a quality control check on all products to the best of our ability. Should one be damaged in transit, please email us photos and we will discuss a refund or replacement should stock levels allow.
• Any damages that occur after the product is unpackaged are not covered under this policy and will not be refunded or replaced.
• Any buyer that gives us the wrong address may not be eligible for a refund or replacement, or may have to pay additional fees.

 

Shipping: 

• Shipping is estimated to begin no later than a week after your order is placed.

 

FAQ: 
What currency are prices in?
Prices are in USD. 

What timezone are your operations taking place in? 
Operations take place in Eastern Standard Time (EST), which is GMT-5.

Are you shipping internationally? Are you shipping to the UK/EU? 
Yes! Please see our UK/EU policy above.

What are your policies on Group Orders?
If you're interested in hosting a Group Order, please send us a message.